1st to react, quickest to resolve.
When an issue occurs its always reassuring to know that there is someone whose sole focus is to help you out; that's exactly what our first line support service does. If an issue occurs, our first line support service provides the ability to immediately react and correct a defect, often remotely and without the need for a site visit!
In the unfortunate occasions that a site visit is required, first line support identifies the correct professional trade to address the defect and dispatches them. This increases the 1st time fix rate, meaning reduced costs and fewer visits to site to fix the problem with the added benefit that less miles are travelled which is great for the environment.