Does what it says on the tin.
When an issue occurs it's always reassuring to know that there is someone whose sole focus is to help you out; that's exactly what our fault management service does. If an issue occurs, our fault management service provides the ability to immediately react and correct a defect by utilising our highly trained and experienced engineers.
In the unfortunate occasion that a plant failure requires us to visit your site, we will first try to identify the issue remotely in order to dispatch the correct professional trade to address the defect.
This increases the 1st time fix rate, meaning reduced costs and fewer visits to site to fix the problem with the added benefit that less miles are travelled which is great for the environment.